Last Updated: January 1, 2024
1. Information We Collect
Personal Information
We collect personal information that you provide to us directly, including:
- Name, email address, phone number, and mailing address
- Payment information and billing details
- Reservation details and preferences
- Loyalty program information
- Communication preferences and special requests
Automatically Collected Information
We may automatically collect certain information about your visit, including:
- IP address, browser type, and device information
- Website usage patterns and preferences
- Location data (with your consent)
- Cookies and similar tracking technologies
2. How We Use Your Information
Kyron Forge Zanith Hotel uses your personal information for the following purposes:
- Reservations & Services: Process bookings, manage your stay, and provide requested services
- Communication: Send confirmation emails, updates, and respond to inquiries
- Personalization: Customize your experience and remember your preferences
- Marketing: Send promotional offers and updates (with your consent)
- Legal Compliance: Comply with applicable laws and regulations
- Security: Protect against fraud and ensure the security of our services
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: Trusted third parties who assist in our operations (payment processing, cleaning services, etc.)
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In the event of a merger, sale, or transfer of assets
- With Your Consent: When you explicitly agree to share information
4. Data Security
We implement robust security measures to protect your personal information:
- SSL encryption for all data transmissions
- Secure servers with restricted access
- Regular security audits and updates
- Staff training on data protection practices
- Compliance with Canadian privacy laws (PIPEDA)
While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to keep your account information confidential.
5. Your Rights & Choices
As our valued guest, you have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Opt-out: Unsubscribe from marketing communications at any time
- Data Portability: Request your data in a portable format
To exercise these rights, please contact our Privacy Officer using the information provided below.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience:
- Essential Cookies: Necessary for website functionality
- Performance Cookies: Help us understand how visitors use our site
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Deliver relevant advertisements (with consent)
You can manage cookie preferences through your browser settings or our cookie consent tool.
7. Children's Privacy
Kyron Forge Zanith Hotel does not knowingly collect personal information from children under 13 years of age. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly. Parents or guardians who believe their child has provided personal information should contact us immediately.
8. International Transfers
Your personal information may be transferred to and processed in countries other than Canada. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with Canadian privacy laws and international standards.
9. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including:
- Guest records: 7 years after your last stay
- Marketing communications: Until you opt-out
- Website analytics: 26 months
- Legal requirements: As mandated by applicable laws
10. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our website
Your continued use of our services after any changes indicates your acceptance of the updated policy.